Help

Need help by phone?

  • Americas +1 978 609 4215
  • Europe, Middle East, and Africa +44 1243 772041
  • Asia Pacific +61 3 92743 162

 

Help with recruitment:

How can I enable "access to resume database" (i.e., Resume Search / CV Search)?
If you've purchased a Balanced, Distributed, or Diversified package, or would like to upgrade your Standard package, then please contact our recruitment sales team at recruitmentsales@wiley.com to enable that benefit.


How can I enable "access to candidates via email" alerts?
If you've purchased a Balanced, Distributed, or Diversified package, or would like to upgrade your Standard package, then please contact our recruitment sales team at recruitmentsales@wiley.com to enable that benefit.


How do I get a discount code for posting my job advertisement?
Discount codes are reserved for members and users who have purchased a large volume of advertising packages. Please contact recruitmentsales@wiley.com if you qualify for a discount or would like to discuss multiple-booking discounts.


How can I edit my live job advertisement?
Please contact our recruitment sales team at recruitmentsales@wiley.com for assistance.


How can I expire my live job advertisement? The position has been withdrawn or filled.
You can expire your live job advertisement on the Your Jobs page. Use the Keywords search or Status filter to locate the job and then select the "Expire" button.


Can I set up screening questions?
Yes. Please contact our recruitment sales team at recruitmentsales@wiley.com to enable that feature.


Can I upgrade my current job advertisement?
Yes. Please contact our recruitment sales team at recruitmentsales@wiley.com for assistance.


Can I extend or re-post a posted job advertisement?
Yes. You may re-post your expired job advertisement on the Your Jobs page. Use the Keywords search or Status filter to locate the expired job advertisement and select the "Repost" button to continue with your purchase. If you would like to extend your live job advertisement, then please contact our recruitment sales team at recruitmentsales@wiley.com to discuss your options.


Are multiple job posting packages available at discounted rates?
Yes. We can accommodate multiple-booking discounts. Please contact our recruitment sales team at recruitmentsales@wiley.com for assistance.


What should I do if my question is not listed here?
Please visit our Contact Us page or email recruitmentsales@wiley.com.

 

Help with payment:

How can I pay?
You can pay with a credit card or request an invoice. If you need assistance, please contact our recruitment sales team at recruitmentsales@wiley.com.


How can I obtain another copy of my receipt or invoice? I can't find mine in my email.
Please contact our sales support team at PBISupport@wiley.com and they will send you a copy. Turnaround time is generally 24-48 hours.


Can I pay my invoice offline?
Yes. Offline payment instructions can be found at the bottom of your invoice.


Do I have to pay tax (e.g. VAT)?
Wiley treats online advertising as a digital supply. Customers being billed in the Americas will not be charged tax. Customers outside the Americas will be charged VAT/GST, at the regional rate, unless in some territories when local VAT registration is supplied. If you are exempt from VAT, you may enter your VAT# in the Modify Billing Information section of the check-out process. Otherwise, for questions related to the tax appearing on your invoice, please contact PBISupport@wiley.com.


I forgot to add my VAT# and my organization should be exempt. How can I get a revised invoice and avoid potential VAT charges in the future?
Please contact our sales support team at PBISupport@wiley.com to add your VAT# to your account and supply a revised invoice. Turnaround time is generally 24-48 hours.


Can I cancel my order?
Yes. You may manually expire your job post at any time without a refund. This can be done on the Your Jobs page. If you want to cancel your order and receive a refund, please contact out recruitment sales team at recruitmentsales@wiley.com for assistance.


What if I accidently placed the order twice and was charged twice?
Please contact our sales support team at PBISupport@wiley.com and they will issue a credit on the second charge. Turnaround time is generally 24-48 hours.


I am entitled to a member discount but do not see this reflected on my invoice. Can I get an adjusted invoice?
Yes. Please contact our sales support team at PBISupport@wiley.com for an invoice adjustment to reflect the appropriate discount. Turnaround time is generally 24-48 hours.


I do not have record of John Wiley & Sons in my system and need to obtain a W-9 to set up for payments. How do I obtain a W-9 and/or Wiley bank details?
John Wiley & Sons, Inc. is the company managing the career center. All invoices and receipts will come from Wiley. For a copy of the W-9 or for assistance with customer/vendor set up, please contact our sale support team at PBISupport@wiley.com.