Help
How can I enable "access to resume database" (i.e., Resume Search / CV Search)?
If you've purchased a Balanced, Distributed, or Diversified package, or would like to upgrade your Standard package, then please contact our Employer Account Support team at to enable your access.
How can I enable "access to candidates via email" alerts?
If you've purchased a Balanced, Distributed, or Diversified package, or would like to upgrade your Standard package, then please contact our Talent Solutions team for more information.
How do I get a discount code for posting my job advertisement?
Discount codes are reserved for members and users who have purchased a large volume of advertising packages. Please contact our Employer Account Support team if you qualify for a discount or would like to discuss multiple-booking discounts.
How can I edit my live job advertisement?
Please contact our Employer Account Support for assistance.
How can I expire my live job advertisement? The position has been withdrawn or filled.
You can expire your live job advertisement on the Your Jobs page. Use the Keywords search or Status filter to locate the job and then select the "Expire" button.
Can I set up screening questions?
Yes. Please contact our Employer Account Support team to enable that feature.
Can I extend or re-post a posted job advertisement?
Yes. You may re-post your expired job advertisement on the Your Jobs page. Use the Keywords search or Status filter to locate the expired job advertisement and select the "Repost" button to continue with your purchase. If you would like to extend your live job advertisement, then please contact our recruitment sales team at recruitmentsales@wiley.com to discuss your options.
Are multiple job posting packages available at discounted rates?
Yes. We can accommodate multiple-booking discounts. Please contact our recruitment sales team at recruitmentsales@wiley.com for assistance.
What should I do if my question is not listed here?
Please visit our Contact Us page or email recruitmentsales@wiley.com.
Help with payment:
How can I pay?
You can pay by credit card at check-out or request to be invoiced. If you would like to be invoiced you can first upload your job posting. Once you get to the payment portion please contact our Talent Solutions team. They will then push the job live and have an electronic invoice sent. Your invoice will include both an online option to pay or by phone 1-800-434-3433 option 1.
How can I obtain another copy of my receipt or invoice? I can't find mine in my email.
Please allow 1-2 business days to receive your invoice and receipt copy after posting your position. For addidtional copies please contact our sales support team at PBISupport@wiley.com. Turnaround time is generally 24-48 hours.
Can I pay my invoice offline?
Yes. Offline payment instructions can be found at the bottom of your invoice.
Do I have to pay tax (e.g. VAT)?
Wiley treats online advertising as a digital supply. Customers being billed in the Americas will not be charged tax. Customers outside the Americas will be charged VAT/GST, at the regional rate, unless in some territories when local VAT registration is supplied. If you are tax exempt, please contact our Talent Solutions team providing a copy of your exempt form. They will apply this to your account and have an electronic invoice sent. Please note the self-serve payment option does not offer tax exemption.
Otherwise, for questions related to the tax appearing on your invoice, please contact PBISupport@wiley.com.
I forgot to add my VAT# and my organization should be exempt. How can I get a revised invoice and avoid potential VAT charges in the future?
Please contact our sales support team at PBISupport@wiley.com providing a copy of your VAT exempt form and confirming your invoice number. They will apply to your account and supply a revised invoice. Turnaround time is generally 24-48 hours. Please contact our Talent Solutions team for future jobs to be electronically invoiced applying your tax exemption.
Can I cancel my order?
Yes. You may manually expire your job post at any time without a refund. This can be done on the Your Jobs page. If you want to cancel your order and receive a refund, please contact out Talent Solutions team for assistance.
What if I accidently placed the order twice and was charged twice?
Please contact our sales support team at PBISupport@wiley.com and they will issue a credit on the second charge. Turnaround time is generally 24-48 hours.
I am entitled to a member discount but do not see this reflected on my invoice. Can I get an adjusted invoice?
Yes. Please contact our sales support team confirming your invoice number at PBISupport@wiley.com for an adjustment to reflect the appropriate discount. Turnaround time is generally 24-48 hours.
I do not have record of John Wiley & Sons in my system and need to obtain a W-9 to set up for payments. How do I obtain a W-9 and/or Wiley bank details?
John Wiley & Sons, Inc. is the company managing the career center. All invoices and receipts will come from Wiley. For a copy of the W-9 or for assistance with customer/vendor set up, please contact our sale support team at PBISUpport@wiley.com.